SHIPPING AND EXCHANGE POLICY
SHIPPING AND DELIVERY OF PRODUCTS
Product delivery will be carried out via Express Courier, and lead times will vary depending on the destination, the time at which the order is processed, and the availability of the product itself. For available items, LE NATY will hand over the shipment to the Courier within 15 working days following the receipt of the purchase order.
Barring unforeseen circumstances, delivery times within the national territory will be 15 working days from handover to the Courier.
For hard-to-reach locations such as mountain areas, smaller islands, and extreme outskirts, delivery times by the courier may vary up to 15 working days.
LE NATY is responsible for order processing, meaning the assembly of its contents and the implementation of all applicable precautions, as well as entrusting it to the courier assigned for transport.
From the moment the package containing the order is handed over to the courier, the courier becomes fully responsible for it during all phases of transport,
from collection at the sender's site until delivery to the recipient, including the delivery phase itself.
The Customer may obtain information by sending an email to info@lenaty.it.
Upon receipt of the product, the Customer must verify that the package is perfectly sealed.
We invite Customers NOT to accept the package if it is NOT intact or is damaged; the Customer must immediately report any complaints to the courier, otherwise, the Product shall be considered duly delivered. In the event of the customer's absence,the courier will send an email or message for redelivery or collection. After this period has elapsed, the package will automatically return to the
LE NATY warehouses.
In case of subsequent redelivery of the package, shipping costs will be charged to the customer again.
Working days are Monday to Friday.
6. INTERNATIONAL SHIPPING
Contact customer service by sending an email to info@lenaty.it
For international shipping contact info@lenaty.it
Customs duties
The prices shown on the Site do not include taxes and customs duties for orders destined for Non-EU countries and countries subject to Brexit, as these vary according to the specifications of the order you intend to place and must be paid directly to the courier. The CUSTOMER accepts Le Naty’s right to modify its prices at any time.
WARRANTIES AND PRODUCT EXCHANGE
Products purchased from the "LE NATY" site are subject to the regulations, where applicable, of Articles 128 et seq. of Legislative Decree 206/05 regarding sales contracts and warranties concerning consumer goods. This warranty will apply to the product that presents defects of conformity and/or malfunctions not detectable at the time of purchase, provided that the product itself is used correctly and with due diligence, that is, in compliance with its intended use and as provided for in any technical documentation, with observance of the various operating instructions indicated therein. In the event of defects, the customer is invited to ship the product (to: LE NATY), using a courier/Italian post of their choice, packing it carefully in the original product packaging and inserting the correctly completed product exchange form inside, as well as a copy of the purchase email attached.
Shipping costs for exchanges or returns are borne by the customer.
The exchange must be carried out within a maximum of seven calendar days from receipt of the product.
The garments are made to order; therefore, returns are not possible, only size exchanges.
DETAILS
The shipping cost for product exchanges is the customer's responsibility.
Please always notify us of exchanges via email at info@lenaty.it
All products offered for sale by the Seller are equipped with an identification tag attached with a single-use seal, which is an integral part of the item. We invite you to try on the product without removing the tag and its seal, as returned products lacking these will not be accepted.