Terms of sale

The offer and sale of products on lenaty.it are governed by these Terms of Sale, together with the Terms of Use, the Privacy Policy and the Returns Policy. Products purchased on lenaty.it are sold directly by Le Naty (“the Seller”), VAT number 05224520758.

You may request any information through our support services by contacting Customer Service. You can obtain information about orders and shipping, refunds and the return of products purchased on lenaty.it. Remember that you can always contact the Seller by email using the following link.

For any further legal information, please refer to the following sections: Terms of Use, Privacy Policy and Returns Policy.

1. OUR COMMERCIAL POLICY

1.1 The Seller offers products for sale on www.lenaty.it and conducts its e-commerce business exclusively with end users who are “consumers”.

1.2 When we refer to a “consumer”, we mean any natural person acting on www.lenaty.it for purposes unrelated to any business, trade or professional activity they may carry out. If you are not a “consumer”, please refrain from entering into commercial transactions on www.lenaty.it.

1.3 In accordance with its commercial policy, the Seller reserves the right not to process orders placed by persons other than “consumers”, or orders that otherwise do not comply with its commercial policy.

1.4 These Terms of Sale govern exclusively the offering of products and the submission and acceptance of purchase orders on www.lenaty.it between users of www.lenaty.it and the Seller.

1.5 These Terms of Sale do not govern the provision of services or the sale of products by parties other than the Seller that appear on www.lenaty.it through links, banners or other hyperlinks. Before placing orders and purchasing products or services from parties other than the Seller, we recommend that you check their terms of sale, as the Seller is not responsible for the provision of services by third parties or for e-commerce transactions entered into between users of www.lenaty.it and third parties.

2. HOW TO ENTER INTO A CONTRACT WITH THE SELLER

2.1 To enter into a contract for the purchase of one or more products on www.lenaty.it, you must complete the electronic order form and submit it electronically to the Seller, following the relevant instructions.

2.2 The order form contains a reference to the Terms of Sale and the Returns Policy, together with a summary of the essential characteristics of each product ordered and its price, including all applicable taxes; the payment methods you may use to purchase each product; the delivery arrangements for the purchased products; shipping and delivery costs; the conditions for exercising your right of withdrawal; and the procedures and time limits for returning the purchased products.

2.3 The contract is concluded when the Seller receives your order form electronically, after checking that the information relating to your order is correct.

2.4 Before purchasing products by submitting the order form, you will be asked to read the Terms of Sale and the Returns Policy carefully, print a copy using the print function, and save or reproduce a copy for your personal use.

2.5 The order form will be stored in our database for the time necessary to fulfil orders and, in any event, for the periods required by law.

2.6 Once the contract has been concluded, the Seller will begin processing your purchase order.

2.7 The Seller may decline to process purchase orders that do not provide sufficient assurance of payment, that are incomplete or incorrect, or where the products are unavailable. In such cases, we will inform you by email that the contract has not been concluded and that the Seller has not processed your purchase order, specifying the reasons. If products displayed on www.lenaty.it are no longer available or offered for sale when you last access the website or submit the order form, the Seller will inform you promptly of the unavailability of the ordered products and, in any event, within thirty (30) days starting from the day after you submitted your order to the Seller. If you have submitted the order form and paid the price, the Seller will refund any amount you have already paid.

2.8 By submitting the order form electronically, you unconditionally accept these Terms of Sale and undertake to comply with them in your dealings with the Seller. If you do not agree with any of the provisions of these Terms of Sale, please do not submit an order form to purchase products on www.lenaty.it.

2.9 By submitting the order form, you confirm that you are aware of and accept the Terms of Sale and the further information contained on www.lenaty.it, including information referred to through links, such as the Terms of Use and the Privacy Policy of www.lenaty.it.

2.10 Once the contract has been concluded, the Seller will send you a purchase order receipt by email containing the information already included in the order form: references to the Terms of Sale and the Returns Policy, information about the essential characteristics of the product, and a detailed statement of the price, payment methods, your right of withdrawal and delivery costs.

3. WARRANTIES AND PRODUCT PRICING

3.1 Le Naty is the trading name of Le Naty Glitter Sisters S.R.L, an Italian company with VAT number 05224520758, and/or its authorised manufacturers.

3.2 The Seller does not sell second-hand products, irregular products or products of a quality below the corresponding standards offered on the market.

3.3 The essential characteristics of the products are presented on www.lenaty.it on each product page. However, the images and colours of the products offered for sale on www.lenaty.it may differ from their actual appearance due to the Internet browser and monitor used.

3.4 Product prices may be subject to change. Please check the final selling price before submitting the relevant order form.

3.5 Purchase requests from countries other than the country selected for shipping, or for delivery to addresses to which the Seller cannot ship, cannot be accepted by the Seller.

3.6 All products have an identification tag attached with a single-use seal. Please do not remove the tag or its seal from the purchased products, as they form an integral part of the products.

3.7 If you decide to exercise your right to return the products, the Seller may refuse to accept products that are damaged, missing their identification tag, or altered in their essential characteristics or quality.

4. PAYMENTS

4.1 The customer may pay using the methods available at the time of purchase: Visa, Mastercard and American Express credit and debit cards, PayPal and bank transfer.

4.2 Electronic payments are processed through the secure payment systems available on the Shopify store. Payment is charged in accordance with the procedures applicable to the selected payment method, as indicated during checkout.

4.3 For payment by bank transfer, the bank details and instructions are provided to the customer during the ordering process. The order is processed after receipt of payment has been verified. When paying by bank transfer, it is important to send the CRO bank transfer reference number to info@lenaty.it so that shipment can proceed.

4.4 Any fees charged by the customer’s bank or card provider, including currency conversion fees, remain the customer’s responsibility where provided for in the applicable agreement.

4.5 Product prices are expressed in Euros and include all applicable taxes and/or duties.

5. SHIPPING AND DELIVERY OF PRODUCTS

The Products will be delivered by Express Courier, and delivery times will vary depending on the destination, when the order is received and the availability of the Product itself. For goods that are available, LE NATY will hand them over to the Courier within 15 working days following receipt of the purchase order.

Barring unforeseen circumstances, delivery within Italy will take 15 working days from the date the goods are handed over to the Courier.

For locations that are difficult to reach, such as mountain areas, smaller islands and remote outskirts, delivery by the courier may take 15 working days.

LE NATY is responsible for processing the order, namely assembling its contents, taking all applicable precautions and handing it over to the courier appointed to transport it.

From the moment the parcel containing the order is entrusted to the courier, the courier becomes fully responsible for it throughout all stages of transport, from collection from the sender to delivery to the recipient, including the delivery stage itself.

The Customer may obtain information by sending an email to info@lenaty.it.

Upon receipt of the product, the Customer must check that the parcel is fully sealed.

Customers are requested NOT to accept the parcel if it is NOT intact or is damaged. The Customer must immediately raise any objections with the courier; otherwise, the Product will be considered duly delivered. If the customer is absent, the courier will send an email or message to arrange redelivery or collection. Once this period has elapsed, the parcel will automatically be returned to the LE NATY warehouses.

If the parcel is subsequently dispatched for delivery again, shipping costs will be charged to the customer again.

Working days are Monday to Friday.

The prices shown on the Website do not include taxes and customs duties for orders destined for non-EU countries and countries subject to Brexit, as these vary depending on the specifics of the order you intend to place and must be paid directly to the courier. The CUSTOMER accepts Le Naty’s right to change its prices at any time.

6. INTERNATIONAL SHIPPING – INTERNATIONAL SHIPPING

Contact customer service by sending an email to info@lenaty.it.

For international shipping, contact info@lenaty.it.

7. WARRANTIES AND PRODUCT EXCHANGES

Products purchased from the “LE NATY” website are subject, where applicable, to the provisions of Articles 128 et seq. of Legislative Decree No. 206/05 concerning sales contracts and warranties relating to consumer goods. This warranty applies to products with defects in conformity and/or malfunctions that could not be detected at the time of purchase, provided that the product is used correctly and with due care, in accordance with its intended purpose and any accompanying technical documentation, and in compliance with the operating instructions specified therein. If defects are present, the customer is requested to send the product to LE NATY using a courier of their choice or Poste Italiane, carefully packing it in its original packaging and enclosing the correctly completed product exchange order, together with a copy of the purchase confirmation email.

The shipping cost for a product exchange is borne by the customer.

Always notify us of an exchange by email at info@lenaty.it.

All products offered for sale by the Seller have an identification tag attached with a single-use seal, which forms an integral part of the item. Please try on the product without removing the tag or its seal, as returned products without them will not be accepted.

8.1. RETURNS ARE NOT POSSIBLE, AS THE ITEMS ARE HANDMADE TO THE CUSTOMER’S ORDER.

Le Naty garments are handmade at the customer’s request, with the possibility of customisations, alterations and additions according to individual preferences agreed upon and communicated before the order is placed.

For these products, the right of withdrawal due to a change of mind is excluded pursuant to Article 59, paragraph 1, point (c), of the Italian Consumer Code.

For these products, a size exchange is not guaranteed. However, Le Naty reserves the right to assess any requests for a size exchange at its own discretion, in order to accommodate the customer’s needs.

Le Naty’s aim (“the Seller”) is to ensure your complete satisfaction. If the size is not right, you may send the garment back within 7 working days of the day you received the products purchased on lenaty.it. Products to be exchanged must be handed over to the courier within 7 working days of receipt. Products may be sent back by shipping the parcel through the courier or another shipping provider, but only after completing the return authorisation request (Return Authorisation Number). The selected garment cannot, however, be exchanged for a different garment.

The Customer must follow this simple procedure:

a) Send notification to LE NATY within 7 calendar days of receiving the goods, by registered letter with acknowledgement of receipt, and notify us of the exchange by email at info@lenaty.it.

Shipping costs for a size exchange are borne by the customer.

Returns are not possible; only a size exchange is permitted.

b) Arrange shipment of the product using a courier of your choice to: LE NATY, Via Orsini del Balzo 51, Lecce 73100, Italy. The product must be carefully packed in its original packaging, with a copy of the registered letter enclosed.

The notification may also be sent by email within the same period, provided that it is confirmed by registered letter with acknowledgement of receipt within the following 48 hours. Shipping costs remain the customer’s responsibility. The exercise of the right to a size exchange will have no effect if the returned product is not intact, if its original packaging or any integral components are missing, or if the product has been damaged for reasons other than transport or through use.

Conditions for exercising the right to a size exchange:

A. The return authorisation request must be correctly completed and sent to the Seller within 7 working days of the delivery date. Notification may also be sent within the same period by registered letter with acknowledgement of receipt to the Seller’s address.

B. The products must not have been used, worn, washed or damaged.

C. The identification tag must still be attached to the products with the single-use seal.

D. The products must be returned in their original packaging.

E. Returned products must be sent to the Seller in a single shipment. The Seller reserves the right not to accept garments from the same order that are returned and shipped at different times.

All products offered for sale by the Seller have an identification tag attached with a single-use seal, which forms an integral part of the item. Please try on the product without removing the tag or its seal, as returned products without them will not be accepted.

The consumer’s rights under the statutory guarantee of conformity remain unaffected in the event of products that are defective or do not conform to what was agreed upon when the order was placed.

9. UNAVAILABILITY OF THE GARMENT

If it is not possible to fulfil the order for the Garment, LE NATY will refund the amount paid by the User, using the same payment method used by the User, no later than 30 (thirty) days after notifying the User that the order cannot be fulfilled.

10. CUSTOMER SERVICE

You may request any information through our support services: contact Customer Service by clicking here. For further clarification, visit the Customer Service section.

8. PRIVACY

8.1 You can obtain information about how we process your personal data by consulting the Privacy Policy.

8.2 If you have not already done so, please also read our Terms of Use, as they contain important information about how we process our users’ personal data and the security systems we use.

8.3 For any further information about our Privacy Policy, you may submit enquiries by clicking here.

9. APPLICABLE LAW

The General Terms of Sale are governed by Italian law, in particular Legislative Decree No. 206 of 6 September 2005, the Italian Consumer Code, with specific reference to the provisions concerning distance contracts, and Legislative Decree No. 70 of 9 April 2003 concerning certain aspects of electronic commerce.

10. AMENDMENTS AND UPDATES

The Terms of Sale are amended from time to time, including to take account of any changes in legislation. The new Terms of Sale will take effect from the date of publication on lenaty.it.

11. COMPANY INFORMATION

Le Naty

Glitter Sisters S.R.L

VAT number 05224520758

Last updated: January 2026