Refund policy

SHIPPING AND DELIVERY OF PRODUCTS

The Products will be delivered by Express Courier, and delivery times will vary depending on the destination, the time at which the order is received and the availability of the Product itself. For available goods, LE NATY will hand them over to the Courier within 15 working days following receipt of the purchase order.

Barring unforeseen circumstances, delivery times within Italy will be 15 working days from handover to the Courier.

For locations that are difficult to reach, such as mountain areas, smaller islands and remote outskirts, delivery times by the courier may vary to 15 working days.

LE NATY is responsible for processing the order, namely assembling its contents, taking all applicable precautions and handing it over to the courier appointed to transport it.

From the moment the parcel containing the order is entrusted to the courier, the courier becomes fully responsible for it throughout all stages of transport, from collection at the sender’s premises to delivery to the recipient, including the delivery stage itself.

The Customer may obtain information by sending an email to info@lenaty.it.

Upon receipt of the product, the Customer must check that the parcel is fully sealed.

Customers are invited NOT to accept the parcel if it is NOT intact or is damaged. The Customer must immediately report any objections to the courier; otherwise, the Product will be considered duly delivered. If the customer is absent, the courier will send an email or message to arrange redelivery or collection. Once this period has elapsed, the parcel will automatically return to the LE NATY warehouses.

If the parcel is subsequently delivered again, shipping costs will be charged to the customer again.

Working days are Monday to Friday.

6. INTERNATIONAL SHIPPING – INTERNATIONAL SHIPPING

Contact customer service by sending an email to info@lenaty.it.

For international shipping contact info@lenaty.it.

The prices shown on the Website do not include taxes and customs duties for orders destined for non-EU countries and countries subject to Brexit, as these vary depending on the specifics of the order you intend to place and must be paid directly to the courier. The CUSTOMER accepts Le Naty’s right to change its prices at any time.

WARRANTIES AND PRODUCT EXCHANGES

Products purchased from the “LE NATY” website are subject, where applicable, to the provisions of Articles 128 et seq. of Legislative Decree 206/05 concerning sales contracts and warranties relating to consumer goods. This warranty will apply to a product that has defects in conformity and/or malfunctions that could not be detected at the time of purchase, provided that the product itself is used correctly and with due care, namely in accordance with its intended purpose and any technical documentation, in compliance with the various operating rules indicated therein. If defects are present, the customer is invited to send the product, using a courier of their choice or Poste Italiane, to LE NATY, carefully packing it in the original product packaging and enclosing the correctly completed product exchange form, together with a copy of the purchase email.

Shipping costs for exchanges or returns are borne by the customer.

The exchange must be made no later than seven calendar days after receipt of the product.

The garments are made to order and therefore cannot be returned, but can only be exchanged for a different size.

The shipping cost for a product exchange is borne by the customer.

Always notify us of the exchange by email at info@lenaty.it.

All products offered for sale by the Seller have an identification tag attached with a single-use seal, which forms an integral part of the item. We invite you to try on the product without removing the tag and its seal, because returned products without them will not be accepted.