Shipping policy

SHIPPING AND DELIVERY OF PRODUCTS

The Products will be delivered by Express Courier, and delivery times will vary depending on the destination, when the order is received and the availability of the Product itself. For goods that are available, LE NATY will hand them over to the Courier within 15 working days following receipt of the purchase order.

Barring unforeseen circumstances, delivery within Italy will take 7–10 working days from the date the goods are handed over to the Courier.

For locations that are difficult to reach, such as mountain areas, smaller islands and remote outskirts, delivery by the courier may take 7–10 working days.

LE NATY is responsible for processing the order, namely assembling its contents, taking all applicable precautions and handing it over to the courier appointed to transport it.

From the moment the parcel containing the order is entrusted to the courier, the courier becomes fully responsible for it throughout all stages of transport, from collection from the sender to delivery to the recipient, including the delivery stage itself.

The Customer may obtain information by sending an email to info@lenaty.it.

Upon receipt of the product, the Customer must check that the parcel is fully sealed.

Customers are requested NOT to accept the parcel if it is NOT intact or is damaged. The Customer must immediately raise any objections with the courier; otherwise, the Product will be considered duly delivered. If the customer is absent, the courier will send an email or message to arrange redelivery or collection. Once this period has elapsed, the parcel will automatically be returned to the LE NATY warehouses.

If the parcel is subsequently dispatched for delivery again, shipping costs will be charged to the customer again.

Working days are Monday to Friday.

The prices shown on the Website do not include taxes and customs duties for orders destined for non-EU countries and countries subject to Brexit, as these vary depending on the specifics of the order you intend to place and must be paid directly to the courier. The CUSTOMER accepts Le Naty’s right to change its prices at any time.

6. INTERNATIONAL SHIPPING – INTERNATIONAL SHIPPING

Contact customer service by sending an email to info@lenaty.it.

For international shipping, contact info@lenaty.it.

7. WARRANTIES AND PRODUCT EXCHANGES

Products purchased from the “LE NATY” website are subject, where applicable, to the provisions of Articles 128 et seq. of Legislative Decree No. 206/05 concerning sales contracts and warranties relating to consumer goods.

This warranty applies to products with defects in conformity and/or malfunctions that could not be detected at the time of purchase, provided that the product is used correctly and with due care, in accordance with its intended purpose and any accompanying technical documentation, and in compliance with the operating instructions specified therein.

If defects are present, the customer is requested to send the product to LE NATY using a courier of their choice or Poste Italiane, carefully packing it in its original packaging and enclosing the correctly completed product exchange order, together with a copy of the purchase confirmation email.

The shipping cost for a product exchange is borne by the customer.

Always notify us of an exchange by email at info@lenaty.it.

All products offered for sale by the Seller have an identification tag attached with a single-use seal, which forms an integral part of the item. Please try on the product without removing the tag or its seal, as returned products without them will not be accepted.

8.1. RETURNS ARE NOT POSSIBLE, AS THE ITEMS ARE HANDMADE TO THE CUSTOMER’S ORDER.

Le Naty garments are handmade at the customer’s request, with the possibility of customisations, alterations and additions according to individual preferences agreed upon and communicated before the order is placed.

For these products, the right of withdrawal due to a change of mind is excluded pursuant to Article 59, paragraph 1, point (c), of the Italian Consumer Code.

For these products, a size exchange is not guaranteed. However, Le Naty reserves the right to assess any requests for a size exchange at its own discretion, in order to accommodate the customer’s needs.

Le Naty’s aim (“the Seller”) is to ensure your complete satisfaction. If the size is not right, you may send the garment back within 7 working days of the day you received the products purchased on lenaty.it. Products to be exchanged must be handed over to the courier within 7 working days of receipt. Products may be sent back by shipping the parcel through the courier or another shipping provider, but only after completing the return authorisation request (Return Authorisation Number). The selected garment cannot, however, be exchanged for a different garment.

The Customer must follow this simple procedure:

a) Send notification to LE NATY within 7 calendar days of receiving the goods, by registered letter with acknowledgement of receipt, and notify us of the exchange by email at info@lenaty.it.

Shipping costs for a size exchange are borne by the customer.

Returns are not possible; only a size exchange is permitted.

b) Arrange shipment of the product using a courier of your choice to: LE NATY, Via Orsini del Balzo 51, Lecce 73100, Italy. The product must be carefully packed in its original packaging, with a copy of the registered letter enclosed.

The notification may also be sent by email within the same period, provided that it is confirmed by registered letter with acknowledgement of receipt within the following 48 hours. Shipping costs remain the customer’s responsibility.

The exercise of the right to a size exchange will have no effect if the returned product is not intact, if its original packaging or any integral components are missing, or if the product has been damaged for reasons other than transport or through use.

Conditions for exercising the right to a size exchange:

A. The return authorisation request must be correctly completed and sent to the Seller within 7 working days of the delivery date. Notification may also be sent within the same period by registered letter with acknowledgement of receipt to the Seller’s address.

B. The products must not have been used, worn, washed or damaged.

C. The identification tag must still be attached to the products with the single-use seal.

D. The products must be returned in their original packaging.

E. Returned products must be sent to the Seller in a single shipment. The Seller reserves the right not to accept garments from the same order that are returned and shipped at different times.

All products offered for sale by the Seller have an identification tag attached with a single-use seal, which forms an integral part of the item. Please try on the product without removing the tag or its seal, as returned products without them will not be accepted.

The consumer’s rights under the statutory guarantee of conformity remain unaffected in the event of products that are defective or do not conform to what was agreed upon when the order was placed.

9. UNAVAILABILITY OF THE GARMENT

If it is not possible to fulfil the order for the Garment, LE NATY will refund the amount paid by the User, using the same payment method used by the User, no later than 30 (thirty) days after notifying the User that the order cannot be fulfilled.